Karachi 17th November 2016: K-Electric & UBL Omni enter into a partnership to facilitate on spot utility bill payments for KE’s valued customers, through its “IBC On Wheels” Project.
This project aims to further facilitate customers in connecting with the utility for their various requests and queries through mobile vans. KE customers will be able to make on-spot payments for the first time making the IBC on wheels a one-stop shop for the valued customers. KE already has 7 Mobile Integrated Business Centers scattered over the 4 regions of Karachi and these ‘Mobile Camps’ would provide facilities to far-flung areas of the city.
An agreement to ink this partnership was signed between K-Electric’s Head of Distribution Operations Amer Zia and UBL Omni’s Muhammad Zaman – Head Digital Banking, Payment Services Group at the KE House. Spokesperson KE said, “We are constantly innovating the way we engage with our customers. Our IBC on Wheels are not only resolving complaints on the spot but will now also offer bill payment facilities along with documentation process for new low-cost connections. We have teamed up with UBL Omni to enable our customers to pay easily and instantly.
Commenting on the deal, Arif Sirhindi said, “UBL is the first commercial bank to launch branchless banking service in Pakistan. The Bank is acknowledged as being Progressive and Innovative and these attributes have propelled the institution in taking lead in financial inclusion and economic development of the country. UBL’s branchless banking bill collection service is one of the largest in Pakistan. I strongly believe that “IBC on Wheels”, which is the first initiative of its kind in the country, will provide quick service and convenience to customers at their door step.”
Known for implementing consumer-centric technologies, K-Electric has implemented several leading IT based services like – ‘Genesys’ – one of the leading customer experience platforms in the world. Last year, KE became the first ever utility in Pakistan to integrate its digital platforms with SAP thereby enriching company’s already wide range of customer care touch points such as 118, 021-99000, firstname.lastname@example.org and the SMS service 8119 as well as serving customers through 29 IBCs.