Digital Media – Social Care - K-Electric

Digital Media – Social Care

K-Electric allows you an added benefit of reaching out to us directly on social media. For anything, ranging from general queries to misconceptions to outage complaints, our digital channels on Facebook and Twitter are available 24/7 to facilitate you instantly.

Register a Complaint: Just let us know your 13-digit account number – stated at the top right corner of your bill – through Facebook Inbox or Twitter Direct Message (DM), and we’ll register your complaint in the case of an unplanned outage or fault.

For any relevant query regarding tariff, billing, media updates, our Social Care team guides you to the correct channel for quick solution. Our Social Care operations keep you informed about your load-shed and maintenance shutdown schedule so that you can plan your day accordingly.

You can also stay updated about power-related developments in Karachi, KE’s new projects across Generation, Transmission and Distribution, and sporting campaigns by following our online channels.

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