Karachi – August 08, 2017: Pakistan’s only vertically integrated power utility, K-Electric has introduced hand-held devices for meter reading across its network.
The power utility has equipped its meter readers with state-of-the-art hand-held devices to note meter readings and upload respective data to KE servers. The development has eliminated human intervention associated with manual meter reading.
Per KE spokesperson, “In line with KE’s customer centric approach and focus on continuous process improvement, we are glad to announce roll out of hand-held devices for meter reading across our network, which is yet another testament to facilitate customers per international best industry practices.”
Known for implementing consumer-centric technologies, K-Electric has implemented several leading IT based services like – ‘Genesys’ – one of the leading customer experience platforms in the world. KE is also the first ever utility in Pakistan to integrate its digital platforms with SAP thereby enriching company’s already wide range of customer care touch points such as 118, firstname.lastname@example.org and the SMS service 8119 as well as serving customers through 29 IBCs and mobile units providing services at customers’ doorstep.