Karachi, 22nd Aug 2014: K-Electric (KE) is pleased to announce that the power utility has received an ISO 9001-2008 Certificate for its SITE IBC (Integrated Business Centre). The certificate is given to organizations in recognition of their improved performances and operations. The certificate recognizes quality in customer care and satisfaction along with Network complaint solution turn around & Revenue Protection activities.
Giving details the press statement added that KE had announced the year 2014 as a ‘Customer Care & Satisfaction Year’, and it was pleasing to know KE’s hardship towards improving its customer care has been appreciated and recognized by a third-party accredited certification.
With this certification KE would be more vigilant in focusing on Customer Care, Customer Accounts, Network & Revenue Protection, whereas direct interaction with the consumer will be enhanced in a structured manner. Also, this would help KE in speeding up fault rectifications and the turnaround time will also be reduced. Fault traction and analysis to prevent recurrence would also become mandatory for KE through this certificate and voltage fluctuations and losses will be reduced through a proper strategy. The main emphasis of the system is continual improvement and gives an opportunity to KE to focus on optimizing the areas that matter most in IBC’s business. It establishes a framework for IBCs as to how to manage a business’s key process and ensures that the processes meet recognized standards, clarifying business objectives and avoiding mistakes.
KE’s spokesman added, “This is great for K-Electric and its operations, as with this recognition, fault repetition will be eliminated and the billing process will improve drastically”. Apart from the IBC SITE office, KE’s Gulshan, Clifton, Defence and KIMZ IBC’s in Korangi are also in limelight to receive a similar certificate due to efficient performance. Due to this international recognition, ISO Certified operations are monitored regularly so as to maintain that quality standard, marked with continuous improvement. A reputed team of lead Auditors would be visiting the certified office every year for surveillance to mark the improvement, and this will not only help KE to build and improve its operations, it would be beneficial for the end consumer as well.