We want to stay connected with our customers and make it easy for you to reach as whenever you need as conveniently as possible. Therefore, we offer a variety of conventional service platforms (Physical Customer Care Centres, contactless 118 Helpline and 8119 SMS) and 24/7 Digital touchpoints including Facebook, Twitter, KE Live and now WhatsApp.

Since a large proportion of our customers actively use WhatsApp for their regular communication, this platform was a natural extension for KE’s Customer Care Services as it is not only rapidly growing but is also familiar and comfortable for our users.

Accessing KE’s Customer Care Services through WhatsApp is as simple as:

Scanning this QR Code

OR

Saving 0348-0000118 to your contact list and WhatsApping us a “Hi”

KE is offering the convenience of connecting via WhatsApp free-of-charge. However your mobile service provider may apply standard internet charges.

If your contact details are registered with your KE account, then your account is already linked with KE’s WhatsApp solution. We will automatically display your registered account numbers for your next actions.

In case your KE account details are not registered against your phone number, you will be prompted for your KE account number.

Now you can avail most of your commonly required services easily through WhatsApp.

• Get your Duplicate Bill and get information regarding bill payment options.
• Learn about your current Power Status and raise a complaint if needed.
• Lodge a billing complaint without visiting the Customer Care Centre
• View your load-shed schedule.
• Get your Income Tax certificate.
• Get guided about applying for a New connection.

You can download your last 6 months electricity bills via WhatsApp.

You may be facing an unreported outage. Please immediately raise a complaint by selecting option 1 so that we can dispatch our repair team and restore your supply as soon as possible.

You can connect with us 24/7 on this platform as well as through our other digital touchpoints including KE Live App , Facebook , Twitter, and 8119 SMS.

WhatsApp Customer Care Services are automated and extremely intuitive to use. They do not require any agent interaction. However should you feel the need, you can always easily connect with us at our 118 helpline.

You can download the electricity bill and avail services against an unlimited number of KE accounts via our WhatsApp service.

In case of any queries or if you need any help, please write to us at whatsapp@ke.com.pk